What to Consider: Choosing the Best Accounting Services for Your Small Business
Following the recent economic difficulties facing the world economy, most small businesses find themselves amid a world of economic uncertainty and operational pressure. The importance of proper and effective management of finances has never been that crucial. Although it is in the interest of some entrepreneurs to want to manage their accounts themselves it can […]
Hidden Costs of Per-User Phone Licensing (and How 3CX Avoids Them)
Imagine you buy a box of chocolates. The price tag says Rs. 500. But when you get to the counter, they say, “Oh wait, that’s Rs. 500 per chocolate, not per box.” Suddenly a treat you thought was affordable costs ten times more than you planned. This is exactly what happens to a lot of […]
12 Tips for Call Center Agents: Balancing Scripts with Flexibility
Customers are now in a hurry, impatient, frustrating, and by the time that they pick up to reach a live agent in a call center, their patience is already exhausted. They don’t want to have to deal with lengthy automated support after they have waded through lengthy automated menus. This necessitates training the agents at […]
Is Your Business Losing Calls? Signs You Need a Proper PBX System
Picture this: a customer picks up their phone, dials your business number, and… nothing happens the way it should. Maybe it rings and rings with nobody answering. Maybe it goes to the wrong department. Maybe they get a busy tone and just give up and call your competitor instead. That customer doesn’t call back to […]